At Layer Elegances, we want you to be completely satisfied with your purchase. If for any reason you’re not entirely happy with your items, our return policy ensures a hassle-free process to make your shopping experience as smooth as possible. Here’s everything you need to know about our returns:
Return Eligibility
- Return Window: You can return items within 30 days of receiving your order. This timeframe allows you to carefully review and decide on your purchases.
- Condition: Items must be returned in their original condition, with tags attached and in the packaging they were shipped in. Clothing should be unworn, unwashed, and free from any odors or damage.
Non-Returnable Items
- Final Sale: Items marked as “Final Sale” are not eligible for return or exchange. Please check product details carefully before making a purchase.
- Custom Orders: Personalized or custom-made items are also non-returnable. We encourage you to double-check your customization details before placing an order.
How to Return
- Initiate a Return: To start the return process, please contact our customer service team at [email protected]. Provide your order number and details of the items you wish to return. Our team will guide you through the return procedure and provide you with a return authorization if needed.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
Refunds and Exchanges
- Refunds: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear on your statement, depending on your bank or credit card provider.
- Exchanges: At this time, we do not offer direct exchanges. If you would like a different size, color, or style, please return the original item and place a new order through our website.
Damaged or Incorrect Items
- Damaged Items: If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide photos of the damage and your order details. We will assist you in arranging a return or replacement at no additional cost.
- Incorrect Items: If you receive an item different from what you ordered, let us know right away at [email protected]. We will resolve the issue promptly by arranging a return and sending you the correct item.
Return Address
- Return Address: We will provide the return address and detailed instructions when you contact us to initiate a return. Please do not send items back to the address on your shipping label as this may delay your return process.
Contact Us
If you have any questions about our return policy or need further assistance, don’t hesitate to reach out to our customer service team. We’re here to help ensure that your shopping experience with Layer Elegances is nothing short of exceptional.
Thank you for choosing Layer Elegances. We look forward to serving you again!